Refund policy
Return and Refund Policy
At PursePop, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
- We accept returns within 30 days of delivery for items that are unused and in their original packaging.
- To initiate a return, please contact our support team at support@mypursepop.com with your order number and reason for return.
Refunds
- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7–10 business days.
- Shipping costs for the return are the responsibility of the customer unless the item arrived damaged or defective.
Non-Returnable Items
- Used items, items not in their original condition, or items outside the 30-day return window are not eligible for return.
- Final sale items or gift cards cannot be returned.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us at support@mypursepop.com within 7 days of delivery with photos and a description of the issue. We’ll arrange a replacement or refund as quickly as possible.
Contact Us
For any questions about returns or refunds, reach out to our team at support@mypursepop.com. We’re here to help!